Technical Customer Services Officer
Technical Customer Services Officer
With a century of experience in textiles and related products BTTG and Shirley are the leading independent organisation for testing and certification. BTTG specialise in the testing, certification and auditing of Personal Protective Equipment and Construction Products. Shirley is a member of the OEKO-TEX® Association and offers testing and certification to STANDARD 100 by OEKO-TEX®, MADE IN GREEN BY OEKO-TEX®, STeP, DETOX TO ZERO, ECOPASSPORT, LEATHER STANDARD by OEKO-TEX® plus analytical and investigation services and a member of the Expert Witness Scheme. In essence we certify, test, audit, advise and train.
We operate in nine countries, assist clients in over 70 countries and have four laboratories in the UK along with one in India. Our offices are in the UK (Manchester and Leeds), Dublin, Bangladesh, China, Kenya, Pakistan, Singapore, Vietnam, and India.
Due to a vacancy within the PPE Customer Services Team, we are seeking a Technical Customer Services Officer based in Trafford Park.
Reporting to the Customer Services Section Leader the main duties are:
• Management of the Customer Services email inboxes – responding to client emails, logging of enquiries, uploading of test results
• Preparation and issuing of quotations to clients
• Providing excellent customer service to our clients to ensure their needs are met
• Performing technical contract review of test submissions received
• Sales Order creation using SAGE and CRM
• Providing support to the ‘Sample Logging’ team involving opening of parcels and photography of samples.
• Performing the above tasks to meet KPI’s
Key skills:
• Relevant Science degree or equivalent / 3 years experience in a similar technical environment
• Flexibility and willingness to provide support to the rest of the team where necessary
• Organisation skills and ability to prioritise, with excellent attention to detail
• Time management skills with ability to work under pressure
• Ideally with an interest in textiles
• Good communication skills
• Proactive and self-motivated
• Experienced with Microsoft Word & Excel
What you’ll get in return:
• 25 days holiday
• Competitive salary & Bonus Scheme
• Flexi-time system
• Health Cover
• Contributory Pension Scheme