We are seeking a Technical Customer Services Officer to join our Customer Service Team, reporting to the PPE Manager. The successful candidate will provide technical and administrative support, manage customer enquiries and help ensure an excellent level of service while meeting departmental KPIs.

Key Responsibilities

• Manage customer service email inboxes, respond to client enquiries, log requests and upload test results.
• Prepare and issue quotations to clients.
• Provide excellent customer service, ensuring client needs are met professionally and efficiently.
• Carry out technical contract reviews of incoming test submissions.
• Create and process sales orders using SAGE and CRM systems.
• Handle accounts and invoicing queries.
• Organise client visits and coordinate arrangements as required.
• Support the Sample Logging team, including opening parcels and photographing samples.
• Manage workloads effectively to meet deadlines and departmental KPIs.

Key Skills and Requirements

• Experience working in a similar technical environment or a relevant science degree (or equivalent).
• Excellent organisational skills, with the ability to prioritise tasks and manage competing demands.
• Strong attention to detail and accuracy.
• Effective time management skills and the ability to work under pressure.
• Good written and verbal communication skills.
• Proactive, self-motivated and flexible, with a willingness to support colleagues across the team.
• Proficiency in Microsoft Word and Excel.
• An interest in textiles would be advantageous.